- Q. What is Swim Serpentine?
A. Swim Serpentine is a one-day open water swimming event staged in the beautiful setting of the famous Serpentine in Hyde Park, the venue for the open water swimming competition at the London 2012 Olympic Games.
Thousands of swimmers will have the chance to swim a half mile, one mile or two miles in open water in the mass-participation event. Every swimmer will be able to choose a start wave, with swimmers setting off at regular intervals during the day.
- Q. How much is it to enter the mass-participation one-mile swim?
A. The entry fee each event is as follows:
Half mile: £25
One mile: £39
Two miles: £49
Super Six: £150
- Q. How can I enter?
A. Entry into all events at Swim Serpentine is now open.
Entries close at 17:00 on Friday 27 July 2017.
- Q. Can my swimming club make a group entry?
A. No, we currently do not offer group entries into Swim Serpentine.
- Q. When will I know if I have secured a place?
A. You should receive an email confirming your place at Swim Serpentine. If you do not receive confirmation of your place, please contact the Helpdesk on 020 7902 0200.
- Q. What time does the mass-participation swim start?
A. There will be a number of different start waves going off at regular intervals during the day.
- Q. Can I choose my start wave?
A. We’ll send you an email asking you to choose your wave, so you’ll be able to swim with friends and family if you’d like to. If you do not choose a wave, you will be allocated one based on your predicted finishing time.
- Q. How old do you need to be to participate?
A. Age restrictions for the 2017 event are as follows:
Half mile: 12 years and above on Saturday 16 September 2017
One mile: 16 years and above on Saturday 16 September 2017
Two miles: 16 years and above on Saturday 16 September 2017
Super Six: 18 years and above on Saturday 16 September 2017
- Q. What level of swimmer do I need to be to enter the mass-participation swim?
A. You must be able to comfortably swim your chosen distance in open water, or double the distance in a pool non-stop.
- Q. Is there a map of the course?
A. A map of the course will be available to view in the build-up to the event.
- Q. Do I have to wear a wetsuit?
A. Wetsuits are optional when the water temperature is over 15 degrees. However, for safety reasons, all swimmers in the event must either wear a wetsuit or use a tow-float.
Wetsuits, swimwear and swim accessories are available to hire or purchase from HUUB Design. Visit the HUUB Swim Serpentine page for more details.
A small number of wetsuits and tow-floats may also be available to hire/buy on the day.
- Q. Can I swim in fancy dress or a different costume?
A. Fancy dress is only allowed if it does not inhibit your swim stroke or swimmers around you. Safety comes first and the water safety team's decision on whether or not a fancy dress costume will be permitted is final.
- Q. Are there pace setters in the swim?
- Q. Do I get a race number?
A. Yes – all swimmers will have colour-coded swim hats and your number will be written on your hand.
- Q. Will I get an official finishing time?
A. Yes – all swimmers get finish times, which are available on our results page after the event.
- Q. Are there prizes for the fastest swimmers?
A. Although this event is about having fun, prizes will be sent to the swimmers who finish first, second or third in their age category.
- Q. If I am unable to swim, can someone else use my entry?
A. Places in Swim Serpentine are not transferable under any circumstances (see terms and conditions of entry).
Anyone attempting to swim using another person’s entry will be disqualified and banned for life from all events organised by London Marathon Events Ltd.
- Q. If I am unable to swim, do I get my entry fee refunded?
A. Unfortunately we cannot refund entry fees.
- Q. Do I have to collect a registration pack or will this be sent to me through the post?
A. Your registration pack will be sent to you in the post.
- Q. I need a hotel in London for the weekend of Swim Serpentine – any advice?
A. Check out www.visitlondon.com/where-to-stay for accommodation ideas for every budget.
- Q. I have moved. How do I let you know my change of address?
A. Please email email@example.com with your name, date of birth, telephone number, old address and new address. Your address details will then be changed in our system and a confirmation will be emailed to you when this has been done. Please do not call the helpdesk with changes of address as these can only be processed by email.
ON THE DAY
- Q. How do I know what to do on the day?
A. All the information you need will be enclosed in your registration pack, which you should receive at the start of September. You will also be able to download a condensed version of the Final Instructions.
- Q. What time does Swim Serpentine start?
A. The start time for the 2017 event will be announced in due course.
- Q. What time should I get to the Serpentine?
A. We recommend you arrive at the Serpentine at least one hour before your start wave so you can familiarise yourself with the layout of the event and allow time to get changed and check in ahead of your swim.
- Q. What’s the best way to get to the Serpentine?
A. We recommend that you travel on the Tube. The closest Tube to the event area is Lancaster Gate on the Central line. Alight here and the event area is a 700m walk across Hyde Park. You can also alight at Marble Arch (Central line), Hyde Park Corner (Piccadilly line) or Knightsbridge (Piccadilly line) and the event area is around 1km from each Tube station. For bus information, visit www.tfl.gov.uk.
Visit the Royal Parks website to find out more about getting to Hyde Park.
- Q. Will there be road closures during the event weekend?
A. The only road closed during the event is Serpentine Road, which is in Hyde Park and immediately adjacent to the Serpentine.
- Q. Is there parking available on the day?
A. Triangle Car Park, adjacent to the Serpentine at the north end of Serpentine Bridge, will not be open over the event weekend. Visit the Royal Parks’ website for more information on other parking in Hyde Park. We recommend that swimmers and spectators avoid coming by car as parking spaces are limited.
AT THE FINISH
- Q. How can I meet my family and friends after I have finished my swim?
A. There will be a meet and greet area for families and friends – this will be after swimmers have exited the water and passed through the check-out area.
- Q. Where are the best places to spectate from?
A. There will be grandstands in the event area for the public to use as well as spectator areas around the Serpentine.
- Q. Where are the best places for someone in a wheelchair to watch?
A. There will be a public wheelchair viewing area adjacent to the grandstands.
- Q. Is there any entertainment in Hyde Park?
A. We are aiming for a festival atmosphere over the event weekend and there will be fun activities for the whole family at Swim Serpentine.
- Q. Is there parking available on the day?
A. We recommend using public transport to get to the event. There is limited parking in Hyde Park – find out more here.
- Q. How can I swim for charity?
A. If you would like to use your place at Swim Serpentine to raise money for charity, please visit our charity listings page.
These FAQs aim to answer the majority of questions asked by swimmers, charities and spectators. If your question is not covered by these FAQs, please contact the Swim Serpentine helpdesk on 020 7902 0200. The helpdesk can be busy so please be patient and your call will be answered as soon as possible.